How to Fix Netflix Audio Out of Sync Issue

Netflix has an extensive list of movies and series that you can watch, surely you already have a time watch for above 100 hours. That’s because Netflix offers you the best content for a reasonable price. Although it may seem all good, well on Netflix, there also exist some errors. Some users report that sometimes when they watch some movie, the audio is out of sync with the video.

This problem could have several causes like your internet speed, but on this post, I will show you all the ways that you can try to fix this audio out sync issue.

netflix audio out of sync

Method #1: Verify your Internet Speed

This is the first thing that you should rule out because no having a constant speed connection could generate problems while streaming videos on any service like Netflix.

If you are the owner of the ISP contract, you should know what the high-speed connection to your house is. Now, go to the SpeedTest website, and there click on the button GO to test your internet speed.


After the test finishes, you will see the downoad and upload speed, if the numbers are low for the amount that you should expect, you may need to power off your router for about 30 seconds to fix this issue.

Also, if you see a deficient internet speed, you should call your ISP provider to ask for tech support about your connection.

Method #2: Disable Hardware Acceleration

Hardware acceleration is a technology that modern web browsers use to improve the performance of your computer. However, hardware acceleration does not work well with some graphics cards, especially with older models. This means that on certain occasions, you encounter specific problems in your browser when you are streaming videos on Netflix like the audio out sync issue.

You can disable hardware acceleration to fix this problem and enjoy your movies and series without problems.

On Google Chrome

If you are one of those you use in the Google web browser, you should follow these steps:

  1. Open the Chrome Browser and click on the three dots icon, then click on Settings
  2. Once there, scroll down and show the Advanced options
  3. Scroll down and find the System section
  4. There you will find three settings among which is the one you are looking for, Use hardware acceleration when available.
    hardware acceleration chrome
  5. To disable this feature, click on the switch next to the feature

On Mozilla Firefox

In the case of those who use the Firefox browser and want to disable hardware acceleration, you have to follow these steps:

  1. Open Mozilla Firefox and open the menu and there click on Options
    disable hardware acceleration firefox
  2. Now scroll down to find the Performance section
  3. In this section, you will find a box that depending on whether you check it or not, allows you to use hardware acceleration when it is available.
    disable hardware acceleration firefox
  4. Therefore, uncheck these boxes to disable hardware acceleration in your Firefox browser.

In any case, you may have to restart the browser for the changes to take effect and open a new window, and then visit Netflix to that the problem has been fixed.

Method #3: Enable SD Quality

Another tip that you can use is to disable the HD quality to fix the audio sync problem on Netflix. To do that, follow these steps:

  1. Navigate to Netflix using your favorite browser.
  2. Once you’re on the Netflix homepage with your account logged in, locate and click on your username with your avatar.
  3. From the options shown, click on Account
    account settings
  4. Once on the Account page, locate the My profile section and look for the Playback settings link and then click on it.
  5. Now you are on the playback settings page, where you must check the Medium quality option to disable HD streaming on Netflix
    netflix medium quality
  6. Click on the Save button to apply the changes, and hopefully, your audio problem will be fixed.

Method #4: Update Graphics and Audio Drivers

If you haven’t been able to fix this issue with any of the methods above, you may need to update your graphics and audio drivers.

You can do that downloading the latest version from the manufacturer website, and you can also do it from Windows Update. But on this step, I will leave you the best way to update these two drivers to ensure the proper performance and therefore fix this audio issue on Netflix.

  1. Download Driver Booster
  2. Once download, open the file and follow the wizard to install it
  3. When the installation process finishes, open the program and then click on the button SCAN
    scan driver booster
  4. Driver Booster will scan all your devices and then will show you all the updates you have available
  5. There you may see an update for your graphics card and your audio device, to install them click on the button Update Now
    driver booster update now
  6. When the program finishes the installation, restart your computer to apply the changes
  7. Now, open your favorite browser, and the error will be gone.

Wrapping Up

So far, those are the best ways to fix the audio problem on Netflix that you can try on your computer. Remember to verify that your internet connection is in good standing and also that you have met the requirements by Netflix, and you can see those requirements on this page.

I hope this tutorial helps you, as always if you have any question or need more assistance, you can contact in the comments section below, I will answer the soonest I can. Thanks for reading.

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